I write a lot in this column about how businesses can think about disruption and transformation in their industries. But a truly fundamental transformation is that of the nature of work and workers.
Recent Posts by Phil Kalin
A recent MIT/Sloan Management Review survey of digital maturity in businesses across industry and around the world uncovered an intriguing divide.
All business leaders want to maximize their company’s profit and efficiency. We develop strategic plans to guide our growth, market to attract customers, implement customer service strategies to retain existing customers, and do our best to staff to those needs.