As a leader – as an American – these recent weeks have been a cause for self-reflection. Like, I’m sure, all of you, I’ve been examining my own beliefs and behavior and that of my company. My board and I are proud of our company, and believe we set a good example of fair employment practices and good corporate citizenship both in and outside our walls.

As the CEO of a workers’ comp insurance company, I’m all about risk management. But making the decision not to reopen our building for the rest of the year was one of the hardest I’ve ever confronted. And determining how to handle our field operations, especially our safety consultants, was harder still.

Welcome to the new reality of remote work. My VP of HR recently participated in a virtual conference with a few hundred counterparts from insurance companies around the world, and the consensus was that none of them will return to the kind of physical work arrangements they had pre-COVID.