As the CEO of a workers’ comp insurance company, I’m all about risk management. But making the decision not to reopen our building for the rest of the year was one of the hardest I’ve ever confronted. And determining how to handle our field operations, especially our safety consultants, was harder still.
Welcome to the new reality of remote work. My VP of HR recently participated in a virtual conference with a few hundred counterparts from insurance companies around the world, and the consensus was that none of them will return to the kind of physical work arrangements they had pre-COVID.
In times of crisis, you have to both meet people where they are and at the same time point them towards the future. Only by understanding the first can you accomplish the second.
These are the days when crisis planning pays off.
How is your office configured? And is it maximizing, or detracting from, your employees’ productivity?